Akema · AI customer support agent

One intelligent agent. Every customer conversation.

Train Akema on your business, deploy it on chat and phone, and support customers in 50+ languages, with your team one handoff away.

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14-day free trial on every plan

Hotel concierge
Website chat
Can I get a late check-out tomorrow? Our flight is at 9 pm.
Late check-out until 6 pm is available on request, subject to occupancy. I can ask the front desk to confirm it for you.Source: Guest policies.pdfConfidence 0.92
Yes please.
Handed to front desk with full transcript · Ticket #4821
ANSWERS FROMYour documents only
LANGUAGES50+, detected automatically
HANDOFFWith transcript, language and summary

Illustrative conversation

Support should feel immediate. Not automated.

Akema answers from the knowledge you provide, understands customers in their language, and brings in your team when human judgment is needed.

Answers from what you provide

Documents, FAQs, webpages and approved answers, and nothing else. Internal-only material is never used in customer answers.

Understands every customer

50+ languages, including right-to-left Arabic and Dhivehi, detected automatically and kept on handoff.

Brings in your team

Hands off with full context, so nobody asks the customer to repeat themselves.

Built for your industry

The same agent, configured for the questions your customers actually ask.

HOSPITALITY & TRAVEL

Answer guests overnight. Escalate what is urgent.

Routine questions are answered around the clock. Urgent room issues reach the duty manager with the full transcript.

Website chat 3CX calls
Akema handles
Bookings and availability
Late check-out requests
Urgent room issues to the duty manager
TELECOMMUNICATIONS

Packages, faults and billing, sorted.

Customers get instant answers on plans and billing. Line faults become prioritized tickets with SLAs.

Website chat 3CX calls Email
Akema handles
Package and plan questions
Line faults as prioritized tickets
Billing questions and disputes
FINANCIAL SERVICES

Only approved answers. Always.

Akema answers from your approved content only. Sensitive requests go to authorized staff.

Website chat Email
Akema handles
Product and fee questions
Approved answers only
Sensitive requests to authorized staff
RETAIL & ECOMMERCE

Orders and exchanges, tracked to closure.

Order, exchange and delivery questions are answered instantly. Exchanges are tracked as tickets until they are closed.

Website chat Social Email
Akema handles
Order status and delivery
Exchanges tracked as tickets
Product questions from your catalog
GOVERNMENT & PUBLIC SERVICES

Every citizen served in their own language.

Permits, renewals and grievances are answered in the citizen’s language. Grievances route to the right unit.

Website chat 3CX calls Email
Akema handles
Permits and renewals
Grievances routed to the right unit
Answers in Dhivehi, English and more

One agent. Every channel.

The same agent, knowledge and escalation rules across chat, phone, email, social and your own apps.

Website chatLive the same day
3CX callsEarly access
EmailShared inboxes
Social & TelegramMessaging channels
APIYour own apps
01Question arrivesAny channel, any language
02Answer from your sourcesTraceable to the document
03Confidence checkAnswer, or hold back
04A person takes overWith full context
05Ticket to closurePriority, owner, SLA

Speak to customers in the language they choose

One agent across global and regional languages. Language is detected automatically and kept when a person takes over.

Voice covers fewer languages than chat. Confirm your languages before launch.

English العربية ދިވެހި Hindi Bengali Tamil French Spanish German Chinese +40 more
Control

Nothing consequential happens unapproved.

You decide what the agent knows, how it speaks, and when your team steps in.

Confidence threshold

Low-confidence answers are withheld or escalated, never guessed.

Handoff rules

Refunds, billing disputes or a request for a person go straight to your team.

Approval workflows Early access

Refunds, booking changes or credits wait for approval in Slack, Teams, the inbox or mobile push.

Pause or take over

Every answer is traceable to its source, and you can step in at any time.

Plans

Per workspace, per month · 14-day free trial
Basic$19
  • 1 AI agent, 1 team member
  • 750 AI messages / month
  • 100 knowledge pages
  • Website chat widget
GrowthRecommended
$49
  • 3 AI agents, 5 team members
  • 2,000 AI messages / month
  • Shared inbox, handoff, ticketing
  • Analytics (beta)
Business$149
  • 10 AI agents, 10 team members
  • 7,500 AI messages / month
  • Voice calls with 3CX (early access)
  • AI summaries, Telegram, Teams, API
EnterpriseCustom
  • Agents and volume set with you
  • Approval workflows (early access)
  • Onboarding and a named contact
  • Custom integrations

All plans include the website widget and 50+ conversation languages.

Create your first agent today

Upload your knowledge, add the widget, and go live the same day. Built on Synetecs AI infrastructure.